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FAQs

How should I care for my apparels?

Hand washing in cold water is recommended. Do not soak in detergent for prolonged period. Do not bleach. Do not put in dryer. Lay flat or hang to dry. Do not iron.

How long does it take to receive an order after it has been placed?

Please refer to our shipping information.

My Preorder is taking too long to arrive, can I get a refund?

The approximate waiting time of pre or back-order is usually 4-6 weeks, unless otherwise stated. Do ensure that you are comfortable with the waiting time before placing your order. As preorders are usually made-to-order, we do not provide refunds unless your order is delayed for >10 weeks after the closing date.

My item has arrived. Can I return it?

Please refer to our return/exchange policy.

Do I have to pay shipping for items I want to return/exchange?

Unless the item you wish to return/exchange was shipped to you in error or is defective in some way, you are responsible for shipping the item back to us. However, we prefer to arrange for meet-ups to save the trouble and shipping costs for you and I!

Why is my coupon not working when clicking on apply?

It could be that you are mis-typing the coupon code, that the code has expired, or that you do not meet the specific conditions of that particular code. If you have double checked the code itself and the expiration, contact us and we'll do our best to resolve the issue.  

Can I use two discount codes at the same time?

Only one discount code can be applied per order, but you can use other codes you have on your next orders.

Do you offer discounts or sale pricing?

Yes, every once in awhile. To stay informed, follow us on Facebook and Instagram to receive first hand information and updates! 

When will you be re-ordering / receiving new products?

We receive new products regularly and do frequent restocks for certain brands, so if you see an item that you are interested in, do leave us a message and we will advise on the next availability.

Do you ship worldwide?

Yes, our shipping covers all of the countries in the world.

Do you have an instructor program?

Yes! Please refer to our instructor program for more information.

Do you offer bulk discounts?

We do offer some discounts if you purchase 5 or more items. Please contact us if you are ordering in volume.